Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Due to additional health measures taken by our fulfillment partners as a result of COVID-19, delivery may be affected. Deliveries could take an extra 2-4 business days. Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.
Eco-Lights™ is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, Eco-Lights™ won’t be able to send you another parcel or make a refund.
Delays in delivery caused by any major force incidents, such as natural disasters, bad weather, and/or war. Also any un-insured order that is lost or stolen. Also other delays caused in circumstances that are outside of our control.
Eco-Lights™ not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.
All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Questions or Concerns? Email our support team: Support@eco-lights.org.